By the numbers
The pattern in 282 owner complaints
118 of these complaints were filed after Subaru published its USB fix for intermittent CarPlay loss, and 35 after it extended the head unit warranty.
Complaints keep piling up
Running total of complaints filed with NHTSA, with the dates of Subaru's own bulletins
Each bar is the total filed through the end of that year (2026 runs through October 15, 2026). 118 complaints came in after Subaru's USB fix bulletin, and 35 after the warranty extension.
What owners report
Complaints by symptom (one complaint can list several). Click to see them.
By model
2019–2023 models listed in Subaru's head unit warranty extension. Click to see them.
How this data was built
Source: NHTSA's public complaint database, retrieved October 15, 2026, for every model and model year listed in Subaru's head unit warranty extension (TSB 15-322-25R). Each candidate complaint was read individually and kept only if the owner describes an actual failure of the head unit, touchscreen, or phone connection (CarPlay, Android Auto, USB, Bluetooth), including failures that also take down the backup camera, climate controls, or driver-assist features shown on that screen. Passing mentions of the radio (for example in dead-battery reports), telematics/SOS subscription issues, and unrelated problems were excluded.
"Safety impact" means the owner reported distraction, lost navigation while driving, or losing the backup camera, climate controls, or driver-assist features. NHTSA complaints are unverified owner reports, and most owners never file one, so these counts are a floor, not a total.