Subaru CarPlay Issues Independent owner project · Not affiliated with Subaru

Subaru WRX CarPlay & infotainment failures: 5 owner complaints

Every complaint below was filed with NHTSA by an owner of a 2019–2022 Subaru WRX. Subaru has acknowledged these failures in its own service bulletins, and owners are still reporting them.

5owner complaints 20%describe a safety impact while driving 2filed after Subaru's USB fix bulletin (Oct 2023)
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Head unit screen delaminated and began ghost touching

2020 WRXFiled Aug 29, 2025NHTSA #11684021
Ghost touch / bubbling
Read the owner's complaint
The head unit started to delaminate and ghost touching

Public record. Verify by searching #11684021 on NHTSA's 2020 WRX page.

Water-like spots inside the radio screen cause the radio to malfunction

2019 WRXFiled Jan 6, 2025NHTSA #11634458
Other failure
Read the owner's complaint
There is what looks to be water spots inside the radio screen causing the radio to malfunction. After reading online this is happening to many cars my same year and the website mentioned a recall for this issue. I have less than 60,000 miles on my car.

Public record. Verify by searching #11634458 on NHTSA's 2019 WRX page.

Infotainment screen periodically goes blank while radio sound plays, disabling EyeSight camera

2022 WRXFiled Feb 5, 2023NHTSA #11505655
Safety impactBlack or frozen screenOther failure
Read the owner's complaint
Infotaiment system goes to a blank screen periodicaly. Sound frm radio works but screen is balnk, no way to reset. Wifi updates are up to date. Whenthis happens it disables the eye sight camera causes a safety concern with automatic branking/collision. When the car sits overnight, then the next day it seems to go back to normal. This has happened 4 times already in the 2 months I have oened this vechicle.

Public record. Verify by searching #11505655 on NHTSA's 2022 WRX page.

Multimedia unit locks up, ignores touch, skips songs, scans stations and drops phone calls

2019 WRXFiled Aug 22, 2022NHTSA #11480522
BluetoothBlack or frozen screenOther failure
Read the owner's complaint
The STARLINK 7-inch Multimedia Plus unit gets locked-up, sometime not responsive to touch, skips around to different songs, in a phantom way scans different radio stations, disconnects phone calls.

Public record. Verify by searching #11480522 on NHTSA's 2019 WRX page.

Screen freezes and sometimes goes black while driving; volume blares or audio cuts out

2019 WRXFiled Jul 21, 2020NHTSA #11340581
Black or frozen screenAudio lossOther failure
Read the owner's complaint
THE SCREEN FREAKS OUT. IT FREEZES, JACKS UP THE VOLUME SOMETIMES AND JUST FEELS LIKE THE SCREEN HAS A MIND OF ITS OWN. IT GOES BLACK SOMETIMES BUT OVERALL JUST FREEZING. ITS REALLY ANNOYING AND FRUSTRATING WHEN THE VOLUME STARTS BLARING OR DECIDES TO NOT LET YOU LISTEN TO IT AT ALL. IT'S USUALLY WHEN ITS IN MOTION. IT HAPPENS RANDOMLY. I HAVE NOT NOTICED A PATTERN AS TO WHEN THE FAULTS HAPPEN.

Public record. Verify by searching #11340581 on NHTSA's 2019 WRX page.